2:00-3:15pm

Speaker: Kelly Simon, CCE

Leadership is not about personality; it’s about behavior—an observable set of skills and abilities. When the co-authors of The Leadership Challenge, Jim Kouzes and Barry Posner, first set out to discover what effective leaders do when they’re at their personal best, they collected thousands of stories from ordinary people—the moments they recalled when asked to think of a peak leadership experience. They discovered that certain behaviors were common to leaders who make extraordinary things happen in organizations, and they eventually grouped these behaviors into The Five Practices of Exemplary Leadership®. This session will explore these practices and provide you with tools to increase your effectiveness as a leader and the level of commitment, engagement, and satisfaction of those you lead.

3:45-5:00pm

Speakers: Brett Hanft, CBA & Heidi Lindgren-Boyce, CCE

Survey results for decades continue to identify public speaking as one of the greatest fears people face in their professional lives. Since it’s such a predominant fear for so many people, this session will dive into a detailed discussion about how reduce your fear of public speaking by learning to control and manage your fears. By following a few simple, but critically important rules, you can overcome your fear, gain confidence in yourself, and move forward to achieve positive results when asked to speak in front of an audience. This will be an interactive and informative session that anyone with a fear of public speaking should attend!

9:00-10:30am

Speaker: Sheila Roames, CCE

Evidence shows the positive long-term effects of self-care. Professional self-care is important whether you're a "crew of one" or part of a large team. Leader self-care has been proposed as "the foundation of health-promoting leadership." Activating self-care and promoting a positive mindset can provide a supportive network and culture within departments and companies that will make a difference that can last a lifetime. Learn how to improve and implement a self-care regimen that will help not only improve yourself, but those around you. Improve your leadership skills and methods simply by applying self-care techniques to promote better relationships with internal and external customers.

2:00-3:15 pm

Speaker: Natalie Hawn, CBA

The session is designed to equip supervisors with crucial skills for effective team leadership. The focus includes principles of leadership, team dynamics, and communication skills. Participants will learn strategies for building cohesive teams, addressing conflicts, and conducting difficult conversations with empathy and professionalism. Overall, it aims to empower supervisors with the essential tools to lead teams successfully in dynamic work environments and contribute to a positive and productive workplace culture.

2:00-3:15 pm

Speaker: Brett Hanft, CBA

Every credit policy should contain key and critical elements that clearly define the parameters that help you make well informed and consistent credit decisions. While every credit policy can and should be geared to specific company and organization guidelines, this session will discuss and recommend the most important procedures that will best serve your credit department assess acceptable levels of risk management in your company.

3:45-5:00 pm

Brett Hanft, CBA & Tawnya Marsh, CCE

Using knowledge and experience from credit managers in small, medium, and large businesses, this session will rely on the expertise from a panel of credit managers to create a basic and fundamental credit policy for your company. This session’s objective is to create a template of basic but fundamental key elements that should be an integral part of every company’s credit policy. If you are struggling with how and where to start creating a credit policy for your company, this is the perfect session for you!

8:30-10:00am

Speaker: Ellen Wodiuk, CCE, ICCE

Your customer didn't pay you? You pursued collection and obtained a judgment. Now what? A judgment becomes a new avenue for collections. However, obtaining and collecting are two very different things. Getting that judgment to turn from white paper to green money requires proficiency, time and patience. Join us for a discussion as you explore options to turn that white paper into GREEN!

10:30am-Noon

Speaker: Nancy Watson-Pistole, CCE, ICCE

Do you enjoy year-end employee performance reviews or appraisals? We’ve all heard countless horror stories of the bad ratings, bad meetings, bad decisions, embarrassingly long forms, poor supervisors and other inept appraisal practices. There is nearly 50 years of evidence that shows that traditional appraisals and negative feedback are destructive to relationships and employment. Something different is needed for today’s workplace! Join us to hear practical insights and discover interactive tools that can empower employees and managers to have transformative conversations that lead to better communication and collaboration necessary to produce breakthrough results.

2:00-3:00pm

Moderator: Wendy Mode, CCE, CICP

Join this open peer exchange as your most difficult challenges are brought forth so that solutions and best practices can be shared. Participants are encouraged to pose questions, add insights, share experiences and propose solutions. Wendy moderates to help keep the conversation flowing and productive to maximize on the time available.

3:30-4:30pm

Moderator: Wendy Mode, CCE, CICP

Join this open peer exchange as your most difficult challenges are brought forth so that solutions and best practices can be shared. Participants are encouraged to pose questions, add insights, share experiences and propose solutions. Wendy moderates to help keep the conversation flowing and productive to maximize on the time available.