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Chris Birdwell

Chris Birdwell

Heidi Lindgren-Boyce, CCE

Heidi Lindgren-Boyce, CCE

Brett Hanft, CBA

Brett Hanft, CBA

Mary Moore, CBA

Mary Moore, CBA

Val Hardesty, CCE, CICP

Val Hardesty, CCE, CICP

Marlene Groh, CCE, ICCE

Marlene Groh, CCE, ICCE

Jake Hillemeyer

Jake Hillemeyer

Bob Karau

Bob Karau

Alaina Worden, CCE

Alaina Worden, CCE

Wendy Mode, CCE, CICP

Wendy Mode, CCE, CICP

Natalie Hawn, CBA

Natalie Hawn, CBA

CFDD Members share their knowledge and
expertise by leading the following sessions:
32011        

Unveiling the Hidden Costs of Customer Pushback Terms, Web Billing Portals and How to Win Back Your Company’s Payment Terms
Speakers: Chris Birdwell, Credit Strategies Manager, Pioneer Balloon Co. and Heidi Lindgren-Boyce, CCE, Senior Credit Manager, Star Rentals, Inc.

32021

The Time Is NOW to Review and Update Your Credit Policy
Speaker: Brett Hanft, CBA, Credit Manager, American International Forest Products, LLC

32031

Leadership Speed Learning
Moderated by Mary Moore, CBA, Director of Credit, SouthernCarlson International, Inc.

32041

Lifeline for Implementing New ERP/Software Programs
Speakers: Valarie Hardesty, CCE, CICP, Director of Credit, Elevate Textiles, Inc. and Marlene Groh, CCE, ICCE, Regional Credit Manager Southeast, MidSouth and Mid- Atlantic, Carrier Enterprise

32051

Take Your Game to the Next Level—Using Emotional Intelligence to Advance Your Career
Speaker: Jake Hillemeyer, Director, Learning & Organizational Development, Dolese Bros. Co.

32061

Fifteen Ways to Minimize Delinquency and Maximize Customer Service Before the First Collection Call
Speaker: Bob Karau, Credit and Collections, Merchant & Gould, P.C.

32071

Building Relationships with Customers
Speaker: Alaina Worden, CCE, Credit & Collections Manager, CECO, Inc.

32081
Best Practices Roundtable
Moderated by Wendy Mode, CCE, CICP, Delta Steel, Inc.
32091

Mindfulness for Improved Performance
Speaker: Natalie Hawn, CBA, Nutrien Ag Solutions

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A CFDD Chapter is a group of credit professionals organized with a focus on education, networking and professional support for employees of member firms of the National Association of Credit Management.

NACM membership begins with a local NACM partner. Join our network today!

Credit and Financial
Development Division

8840 Columbia 100 Pkwy.
Columbia, MD 21045
Phone: 410-740-5560
Fax: 410-740-5574
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