The CFDD National Conference will be held September 8 – 9, 2022 at the Sheraton Oklahoma City Downtown Hotel


CFDD National Conference

September 8-9, 2022
Oklahoma City

Sheraton Oklahoma City

The 2022 CFDD National Conference is being held at the Sheraton Oklahoma City Downtown Hotel.

The special conference room rate is $149 per night for single/double occupancy.

Please call 800-325-3535, and request the group rate code: VV4 for the CFDD National Conference block.

Or, to make reservations online: Book your group rate for CFDD National Conference

The hotel deadline is August 15, based upon availability. Reserve Early!



Early Bird Deadline – July 8, 2022 – Register now to save!


By July 8

After July 8




Non-CFDD Member



Guest Dinner Ticket(Friday evening)




Refund Policy: All cancellations and requests for refunds must be made in writing to This email address is being protected from spambots. You need JavaScript enabled to view it.. Registration fees, less a $75 processing charge, will be refunded for all written cancellations received by NACM-CFDD on or before July 8, 2022. Between July 8 and August 8, 2022, only 50 percent of the fee will be refunded for written cancellation requests. Due to financial obligations, no refunds will be issued for cancellations received after August 8, 2022; however, substitutions may be made at anytime.

Conference Agenda

Wednesday, September 7, 2022

2:00 - 4:00 pm Chapter Leadership Meeting
4:30 - 5:30 pm

Board Meeting

Thursday, September 8, 2022

8:00 - 8:45 am Continental Breakfast
8:45 - 9:00 am Conference Welcome
Chris Birdwell, Pioneer Balloon Co.
9:00 - 10:15 am Taking your Game to the Next Level – How Can You Use Emotional Intelligence to Advance Your Career?
You can find many articles about how EQ is more important than IQ in almost every role, and many times more important in leadership roles. Why? For one thing, emotions don’t stay home just because we head to work. Understanding and managing your emotions is the only way to get the most from each day and head where you want to go in your career. Although emotional intelligence seems to come naturally to some, our brain’s plasticity means we can increase our emotional intelligence if we’re willing to work.
Led by Cheryl J Ramirez and Jake Hillemeyer, Dolese
10:15 - 10:30 am Break
10:30 am - 12:00 pm How to Email like a Rock Star and Win your Case!
In this session, Karen will share tips on how credit managers can effectively communicate with their customers, document disputes and avoid missteps that can cost dearly in the event that litigation is necessary to pursue against problem customers/accounts.
Presented by Karen Hart, Partner, Bell Nunnally & Martin LLP
12:00 - 1:00 pm Networking Luncheon
1:15 - 2:45 pm What’s in Your Post-Judgment Arsenal?
This session will cover post-judgment collection options for credit managers, including garnishments, turnover, charging orders, abstracts of judgment/foreclosure, writs of execution, post judgment document requests and depositions.
Presented by Karen Hart, Partner, Bell Nunnally & Martin LLP
2:45 - 3:00 pm Break
3:00 - 4:30 pm TBA
4:30 pm End of Day Announcements
5:30 pm - 7:00 pm Networking Social and Silent Auction

Friday, September 9, 2022

8:00 - 8:45 am Continental Breakfast
8:45 - 10:30 am Business Meeting
10:30 - 10:45 am Break
10:45 am - 12:00 pm The Time is NOW to Review and Update Your Credit Policy
With so much of the workforce unexpectedly having to adjust to a remote and, in many instances now, hybrid work environment resulting from COVID-19, many companies were forced to make concessions on credit limit approvals that no longer complied with their credit policy guidelines. It’s important to take a hard look at modifications to your credit policy that make sense in an ever-changing business world so the policy continues to be a document that is helpful to your credit department instead of constantly being challenged to meet credit policy requirements on credit approvals.
Presented by Brett Hanft, CBA, American International Forest Products LLC
12:00 - 1:00 pm Networking Luncheon
1:15 - 2:45 pm Behavioristics
Learn to enhance interpersonal relationships, manage misunderstandings and increase team efficiency by applying one’s Behavioristics preferences in an emotionally intelligent way. During his interactive and engaging session, participants will gain an understanding of the various ways team members prefer to act, relate, work, socialize, be approached/consulted, deal with change and be involved with a group.
Presented by John Calamaio, Continental Resources, Inc.
2:45 - 3:00 pm Break
3:00 - 4:45 pm Best Practices Roundtable
A conference favorite! Join this open peer exchange as your most difficult challenges are brought forth and solutions are discussed. Delegates are encouraged to participate by posing questions, adding insights, sharing experiences and proposing solutions. A moderator will help keep the conversation flowing and productive to maximize on the time available.
Moderated by Wendy Mode, CCE, CICP, ROMCO, Inc.
4:45 - 5:00 pm Closing Comments
Chris Birdwell, Pioneer Balloon Co.
6:00 pm Networking Dinner & Dessert Auction

Silent Auction

CFDD National is excited to again be hosting a Silent Auction at our National Conference. We are seeking donations from CFDD members, member companies and chapters for the CFDD-National Silent Auction. All proceeds go to our scholarship fund…which in turn, benefits YOU! Let’s make this a great event and aid in awarding more scholarships to our members.

All donations are tax deductible. Some items of interest are, but not limited to:

  • Gift cards (starting at $25) to national chain restaurants and stores
  • Electronics
  • Jewelry
  • Purses

We ask that all donations be received in the NACM HQ office by August 1, 2022.

Please help us make this fundraiser a success as we strive to grow the fund and award scholarships to our dedicated members!

Silent Auction Donation Form


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A CFDD Chapter is a group of credit professionals organized with a focus on education, networking and professional support for employees of member firms of the National Association of Credit Management.

NACM membership begins with a local NACM partner. Join our network today!

Credit and Financial
Development Division

8840 Columbia 100 Pkwy.
Columbia, MD 21045
Phone: 410-740-5560
Fax: 410-740-5574
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