Unveiling the Hidden Costs of Customer Pushback Terms, Web Billing Portals and How to Win Back Your Company’s Payment Terms
Speakers: Chris Birdwell, Credit Strategies Manager, Pioneer Balloon Co. and Heidi Lindgren-Boyce, CCE, Senior Credit Manager, Star Rentals, Inc.

The Time Is NOW to Review and Update Your Credit Policy
Speaker: Brett Hanft, CBA, Credit Manager, American International Forest Products, LLC

Leadership Speed Learning
Moderated by Mary Moore, CBA, Director of Credit, SouthernCarlson International, Inc.

Lifeline for Implementing New ERP/Software Programs
Speakers: Valarie Hardesty, CCE, CICP, Director of Credit, Elevate Textiles, Inc. and Marlene Groh, CCE, ICCE, Regional Credit Manager Southeast, MidSouth and Mid- Atlantic, Carrier Enterprise

Take Your Game to the Next Level—Using Emotional Intelligence to Advance Your Career
Speaker: Jake Hillemeyer, Director, Learning & Organizational Development, Dolese Bros. Co.

Fifteen Ways to Minimize Delinquency and Maximize Customer Service Before the First Collection Call
Speaker: Bob Karau, Credit and Collections, Merchant & Gould, P.C.

Building Relationships with Customers
Speaker: Alaina Worden, CCE, Credit & Collections Manager, CECO, Inc.

Mindfulness for Improved Performance
Speaker: Natalie Hawn, CBA, Nutrien Ag Solutions