Media requirements:

View the schedule of our upcoming webinars or view all our available on demand webinars.

Webinars are an interactive platform in which to participate in stimulating online educational presentations. Using a chat function, share your comments and questions to enhance the quality and diversity of the conversation. Feel as though you are in the room with the speaker and sharing the educational experience without leaving the office.

How our webinars work:

Step 1
Simply register for a webinar of your choice.

Step 2
The day before the webinar we will email you the web page link and event password. Using the password, you will login to the webinar.

If you do not have speakers on your computer, you can simultaneously call a given phone number to listen to the session while viewing it online.

Step 3
Watch, listen, participate and enjoy!


Professional Education Webinars are $95 for members and $195 for nonmembers.

On Demand Webinars

Have you missed a webinar? Check out our On Demand webinars here.


Media requirements:

The following are valid players for rich media files using UCF (need only one to participate):

Flash Player 6.0 or later - Check Now

Windows Media Player 9.0 or later - Check Now

QuickTime 6.0 or later - Check Now

National Association of Credit Management participation points

On Demand Leadership Webinars

NACM offers digital audio replays of our past webinars. The webinar prices are $249 for 60-minute webinars and $299 for 90 minutes. 

Click on the webinar title below to order access to its digital replay and the handouts provided by the presenter. Within one business day after submitting your order, we will e-mail the information necessary to access the replay.

Driving Accountability

September 15, 2015
Presenter: Rick Hernandez

Executive Decision Making

August 18, 2015
Presenter: Rick Hernandez

Building Relationships with Key Stakeholders

July 16, 2015
Presenter: Rick Hernandez

Thinking Strategically

June 11, 2015
Presenter: Rick Hernandez

Adapting to New Roles

May 7, 2015
Presenter: Rick Hernandez

Effective Communications

April 28, 2015
Presenter: Rick Hernandez

The Power of Influence & Purpose

March 24, 2015
Presenter: Rick Hernandez

On Demand Webinars

NACM offers digital audio replays of our past webinars. The replay prices are $95 Member / $195 Member.

Click on the webinar title below to order access to its digital replay and the handouts provided by the presenter. Within one business day after submitting your order, we will e-mail the information necessary to access the replay.


The Illusion of a Good Deal

August 14, 2019

Presenter Robert Day

PCI Compliance & What Your Company Needs To Do To Get

August 12, 2019

Presenter Ron Sereika

The Rights and Obligations of a Creditor in Bankruptcy

June 5, 2019

Presenter Paul Hammer

Leadership Webinar Series: Building Credibility

April 25, 2019

Presenter Rick Hernandez

Hello Darkness, My Old Friend – The 2019 Economic Outlook

March 18, 2019

Presenter Dr. Chris Kuehl

Standardizing Credit Operations with Shared Services

March 13, 2019

Presenter Scott Phillips, CFE, CIA, CPA/CFF/CGMA

Navigating Lien and Trust Fund Rights, When a Party in the Construction Supply Chain Files Bankruptcy

March 11, 2019

Presenters Bruce S. Nathan, Esq; Chris Ring

Leadership Webinar Series: Conducting Difficult Conversations

February 28, 2019

Presenter Rick Hernandez

Is Your Company Financially Efficient?

February 13, 2019

Presenter Ryan Thomas

Post Judgment Collection Remedies

January 28, 2019

Presenter Matthew Jameson

How Much Credit Should You Grant Your Customers

January 9, 2019

Presenter Pam Krank

Legal Remedies for Delinquent Customers

December 5, 2018

Presenters Brian Jackiw and Thomas Fawkes

Electronic World of Credit and Technology: Credit Applications, Electronic Signatures & More!

December 5, 2018

Presenter Wanda Borges

Leadership Webinar Series: Tier Networking: Call-Send-Call

November 29, 2018

Presenter Rick Hernandez

"The Post-Election Economy - Anything New and Exciting?"

November 19, 2018

Presenter Dr. Chris Kuehl

Lawyer Up! A Credit Department’s Guide to the Litigation Process and Tips for Controlling Legal Costs

November 12, 2018

Presenter Matthew Jameson

Customer First! Customer Focused Collections

November 12, 2018

Presenter Bob Karau

Generational Unity at Work: Managing Incoming Generations While Keeping Everyone Happy

November 7, 2018

Presenter Caitlin Crommett

Leadership Webinar Series: Your Personal Brand

October 25, 2018

Presenter Rick Hernandez

Effective Demand Letters: Securing Payment & Avoiding Liability

October 24, 2018

Presenter Karen Hart, Esq.

Structuring the Credit Department in a Small to Medium Company

October 15, 2018

Presenter Pam Krank

Leadership Webinar Series: Conducting Difficult Conversations

September 27, 2018

Presenter Rick Hernandez

Life After Debt

September 12, 2018

Presenter D’Ann Johnson

New Technology & the Fair Debt Collection Practices Act

September 10, 2018

Presenter Raymond P. Wendolowski

Leadership Webinar Series: Delegating in a New Economy

August 23, 2018

Presenter Rick Hernandez, Principal, Syntesis Global LLC

Credit Card Surcharging in the B2B World Following the 2017 and 2018 Supreme Court Decisions: What Is Legal, What Is Not Legal and How to Save Money in Processing Credit Cards

August 22, 2018

Presenter Wanda Borges, Principal Member, Borges & Associates, LLC



"My Salesman Did What? How Can I Fix It?"


General Information

Time: 3:00 - 4:00 pm EST
Cost: $219.00

NACM Webinars are easy,
so convenient and so worth it!
Reserve your spot now!



Sometimes sales has a mind of its own, and can say or do things that impact future collection efforts. Come learn how to work with sales to limit risk and still get the deal done. We will discuss practical tips and tricks to get salesman to (1) buy in to your overall credit strategy, (2) get the proper customer paperwork, and (3) keep the credit department and the customer in the loop.



Rebecca Hicks, Esq.  represents owners, contractors, architects and suppliers in a broad range of construction related matters. She has litigated construction defect claims as well as other construction contract issues. She routinely aids clients in perfecting or disputing mechanics' lien claims and federal and state payment bond claims. Rebecca assists clients in drafting, negotiating and interpreting terms of construction contracts and releases. She regularly writes and speaks on a variety of construction related topics.

Rebecca frequently represents financial institutions and other creditors in lawsuits based on promissory notes, guarantees and unpaid accounts. On a regular basis, she obtains judgments for creditor clients without trial, and is able to overcome most common debtor defenses, including usury claims. Rebecca looks for unconventional ways to add liable parties and get to hidden assets. Additionally, she often counsels creditor clients to ensure compliance with federal and state debt collection regulations before litigation.

Rebecca also regularly represents commercial landlords in lease related litigation, including breach of lease, lease interpretation and forcible detainer actions.

Rebecca has significant experience in post-judgment collection proceedings, including garnishments, turnover actions and post-judgment depositions. She works with judgment creditors to identify hidden assets and pursue unconventional legal theories to increase collectability.


Handouts | Evaluation