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On Demand Webinars


NACM offers digital audio replays of our past webinars. The replay prices are $49 Member / $99 Non-Member for 30 minute webinars, and $95 Member / $195 Non-Member for 60 minute webinars.

Click on the webinar title below to order access to its digital replay and the handouts provided by the presenter. Within one business day after submitting your order, we will e-mail the information necessary to access the replay.


Working Securely in a Remote World

With debt issuance up to record levels and big-name, big-dollar public bankruptcies on track to exceed the previous peak from the Great Recession in the 2009 annum, balance sheet risk from bad debt write-offs have never been higher. Under the recently implemented Current Expected Credit Losses (“CECL”) guidance, the Financial Accounting Standards Board (“FASB”) has required that trade receivables be adjusted to account for their expected bad debts using forward-looking predictive modeling rather than simply historical estimates. Join a trio of CreditRiskMonitor’s leading subject matter experts as they discuss how our industry-leading, forward-looking bankruptcy predictive analytics like the FRISK® and PAYCE® scores when combined with trade contribution, can significantly improve the working capital risk management and specifically address the compliance requirements of CECL.

Speakers:

Michael Flum - Sr. Vice President & Chief Operating Officer 

Steven Gargano - Sr. Vice President & Chief Financial Officer

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Hurricanes, Tornadoes, Earthquakes & a Pandemic, Oh My! Collection Techniques After a Disaster

The shift to remote work policies has introduced additional risks that credit managers need to manage. This three-part series will take a look at how the landscape for finance and credit has changed and threats going forward.

Join Atlantic Data Forensics’ Trisha Dixon as she provides an interactive webinar series focused on cybersecurity and tips on how employees can avoid common traps.

The first webinar, Working Securely in a Remote World, will include easy and common precautions employees and companies alike can take to ensure their information remains secure. Her stories and insights on how small changes in security could help avoid
security incidents that expose your information

 

Speaker:

Trisha Dixon, Vice President, Cybersecurity Services, Atlantic Data Forensics

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(FREE!) Merchant 102

Let’s continue the discussion to unlock the mysteries of credit card processing (merchant services) by joining Fiserv for a Merchant 102 discussion. Our discussion will include the following.

  • CardConnect Virtual Terminal Demo
  • PCI Compliance
  • Merchant application underwriting and risk requirements
  • Card transaction flow
  • How to protect card data

Speaker:

Lisa Killingsworth-Cohen

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Understanding the Current Seismic Shift in Today’s Credit Management Skills

In the ever-changing technology world, credit is experiencing a seismic shift in how processes work and the required skills to produce results. Join Pam Krank as she discusses skill sets that are essential to keep up with how credit departments are growing and the changing needs of managing accounts receivable assets. Pam also will discuss how you can fill “digital finance” skills gaps demanded by CFOs and their 2021 priorities:

  • Cost reduction to drive growth
  • Digitalization initiatives
  • Improving effectiveness
  • Advanced data analytics

Speaker:

Pam Krank, President of The Credit Department, Inc.

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Artificial Intelligence & Machine Learning in Credit Risk Management

In an age of automation and digitalization, the use of artificial intelligence (AI) and machine learning (ML) is now mainstream in our society. It delivers tangible benefits in risk management: AI and ML are increasingly able improve the accuracy of risk estimation models, automate repetitive processes and accelerate risk-based decision making.

However, great technologies are not without risks. It raises a fundamental question for high stakes decisions: If we don’t fully understand the workings of AI, how can we trust it? The trust issue is further highlighted by a range of challenges with AI in the news: from data privacy concerns to how do we explain black box algorithms and decisions to stakeholders.

How can firms build trust and confidence in AI and ML with the right models, controls and intrinsic explainability? The talk will highlight cases where AI and ML are delivering value to the risk function, and discuss global industry practices to address bias or fairness and how current model governance frameworks can be extended to safeguard the responsible use of AI and ML.

Speaker:

Terisa Roberts, Director and Global Solution Lead, SAS

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Collecting your Judgment – Levies, Garnishments and Getting Paid

You won your case, you have your judgment, now how do you get the other side to pay? Most businesses don’t understand that winning the case is only half the battle. Just because you win does not mean the other side will simply write you a check, you still need to collect your money. This presentation will cover the various ways you can collect your money from levying on bank accounts and garnishing wages to selling property. There are lots of ways to collect your judgment and we will cover them in this presentation.

Speaker:

Michael Murray, Esq., Principal Attorney, Lanak & Hanna, P.C.

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Legal Tools for Getting Paid in Wyoming

Are you owed money in Wyoming? Jason Robinson can help. As a construction lawyer with over 20 years’ experience, he is familiar with the legal tools for getting you paid: contract, lien, and payment bond claims. He has successfully used these tools to collect millions of dollars for contractors, subcontractors, and suppliers.

In this webinar, Mr. Robinson will teach you how to create a strong contract for payment and the essentials for preserving, perfecting, and enforcing your lien and bond claim rights.

Speaker:

Jason Robinson, Esq., Shareholder, Babcock Scott & Babcock, P.C.

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(FREE!) Digital Transformation for Accounts Receivables: Insight, Segmentation and Beyond

Please join Dun & Bradstreet for a very special virtual user group. During this session, we will present simple ways to transform your organization's accounts receivables processes with data and technology to help improve efficiencies and cash flow for your business. Our discussion will include:

  • Risk-Based Segmentation
  • Workflow Strategies
  • Treatment Matrices
  • Paperless Transactions
  • Payment Processing

Speaker:

Christopher Rios, Vice President, D&B Finance Analytics, Dun & Bradstreet

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(FREE!) Best Practices and Insight for Preventing Fraud

Learn how to reduce fraud rates and fraudulent chargebacks, and increase approval rates. Join Fiserv’s John Sammaro as he discusses how to mitigate issues associated with fraud. He’ll provide a brief demo of Fiserv’s fraud detect and 3D secure solutions.

Speaker:

John Sammaro, Sales Executive, Fiserv

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Integrating Fraud Prevention in Credit Checking, Billing and Other Order-to-Cash Areas

As a proactive credit professional, you look for process improvements to protect your company and make your credit underwriting meaningful and effective. A recent PricewaterhouseCoopers fraud survey cites about half of the polled companies reported being a victim of fraud in the past 24 months, the second-highest reported level in 20 years. Losses totaled roughly $42 billion in the last two years. The survey also estimates 30-40% of incidents go unreported. These losses cross all industry segments, and working remotely has increased the incidence of fraud.

The order-to-cash process includes several areas of vulnerability to hackers and fraudulent activity. In this webinar, join credit professional, Bob Karau, as he explores these vulnerabilities and discusses the best ways to protect your company.

Get ready for a fresh, fast-paced, 60-minute entertaining and interactive session on ways to integrate fraud detection into your credit underwriting process.

An Overview of Topics

  • Fraud Detection and Prevention 101—basic steps to integrate into credit checking processes to prevent customer/client threats.
  • Fraud Controls for Billing and Cash/Payment Processes.
  • Steps to detect and protect sales departments and others against fraud.

Speaker:

Bob Karau, Merchant & Gould PC

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Massachusetts Subcontractors and Material Supplier’s Guide to Securing Lien and Bond Rights

This webinar is prepared from the perspective of securing and enforcing the rights of subcontractors and materials suppliers through the Massachusetts Mechanics’ Lien Statute (“Lien Statute”) and the Massachusetts Public Bond Statute (“Bond Statute”). Both Statutes provide rights to many entities and persons at various levels of construction projects, each with their own variation on what is required to satisfy the statutory requirements. Lien and bond rights are not self-executing. They need early attention to the steps to gather and correctly analyze project information to identify and protect those rights. The webinar will also cover the requirements for Notice to Owner and perfecting and enforcing a claim where that becomes necessary. Massachusetts public and private lien and bond laws have some fairly unique features that will be useful for industry professionals to know. The presentation will also touch on the recently enacted Prompt Pay Statute.

Speaker:

Scott Wynn, Esq.

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(FREE!) Merchant Services 101

Unlock the mysteries of credit card processing (merchant services) by joining Fiserv for a “Merchant 101” discussion. Our discussion will include the basics of card processing and we’ll dive into:

  • How to read a merchant statement
  • Understanding the basics of pricing and the impact of key-entering card data for B2B (business-to-business) and Card Not Present (CNP) transactions
  • Merchant application underwriting and risk requirements
  • Various methods of processing card payments to improve your client’s payment experience

Speaker:

Lisa Killingsworth-Cohen

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Protecting Liens & Bond Collateral in Wisconsin

This webinar is on protecting lien and bond collateral in Wisconsin. The webinar will review or refresh construction industry professionals on the fundamentals of lien and bond laws in Wisconsin and share some tips and traps drawn from experience. The program emphasizes the concept of the right to have a lien or bond claim as a form of “collateral for the extension of the credit essential to construction. Lien and bond rights are not self-executing. They need early attention to the steps to gather and correctly analyze project information to identify and protect those rights. The webinar will also cover the requirements for Notice to Owner and perfecting and enforcing a claim where that becomes necessary. Wisconsin public and private lien and bond laws have some fairly unique features that will be useful for industry professionals to know.

Speaker:

Jim Sander, Esq.

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The Life of a Lien in Pennsylvania

Please join Justin A. Bayer, Esq., of Kane, Pugh, Knoell, Troy & Kramer, LLP as he provides a roadmap of mechanic’s liens in Pennsylvania, with some tips and tricks along the way to getting paid.

Speaker:

Justin A. Bayer, Esq.

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(FREE!) Finding New Answers to Old Challenges

Who doesn’t want more cash? We know that cash is critical for the well-being of every business and new focus is being placed on the availability and predictability of cash from customers.

Join us for this webinar to learn how Operational Excellence can be achieved in Cash Application, and by using data previously unlocked, how Decision Intelligence can be leveraged to allow improved data-driven decisions in risk and collections processes.

We’ll take a deep dive into:

  • Cash Application—The cornerstone of AR processes, you’ll learn how Intelligent Automation can increase productivity by providing quick and accurate payment reconciliation, allowing up-to-date visibility of debtors.
  • Decision Intelligence—BlackLine’s new AR Intelligence solution provides a suite of debtor reporting to allow more data-driven decisions from customer behavior trends, payment to terms analysis, and payment forecasting. It puts this data at your fingertips, so you’re no longer at the mercy of Excel spreadsheets.

Now is the time for Accounts Receivable and Credit Management professionals to be equipped with Intelligent Automation that will drive process improvement, people productivity, and business outcomes by releasing cash previously locked in debtors.

Speaker:

Brian Morgan, Blackline

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(FREE!) Output Solutions

How can you easily improve back-office efficiencies, cash flow and reduce DSO? The first step to is to adopt easy processes to improve digital documentation, direct marketing services, competition, print production and mail service/postal programs, discounts, and other output solutions. Join NACM Partner, Fiserv, they discuss options you can use to leverage output solutions to improve customer touchpoints.

This webinar could be the perfect opportunity to share these solutions with your Marketing and Print Procurement team. Fiserv is one of the largest print and digital document service providers, specializing in developing comprehensive solutions for the composition, fulfillment and delivery of critical, time-sensitive transaction documents and consumer communications.

Speaker:

Susanne Kennedy, Senior Advisor, Fiserv

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Alternatives to Bankruptcy: What Trade Creditors Need to Know

The administrative cost of bankruptcy and the expanded rights granted to certain classes of creditors in bankruptcy cases makes bankruptcy costly and impractical for many small and middle-market financially distressed companies. Distressed companies are increasingly relying on assignments for the benefit of creditors (ABC), receiverships, Uniform Commercial Code Article 9 sales, out-of-court foreclosures, or simply closing down the business, which may produce a faster and greater distribution for creditors than a more expensive and slower bankruptcy case.

Join Lowenstein Sandler’s Bruce Nathan and Michael Papandrea as they discuss non-bankruptcy alternatives and share real-life examples.

This webinar will cover:

  • How the alternatives differ from bankruptcy cases
  • How trade creditors should respond if a customer pursues any of these alternatives
  • Possible preference risk raised in ABCs and receiverships.

Speakers:

Bruce Nathan, Esq.

Michael Papandrea, Esq.

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(FREE!) Best Practices For Modernizing Check Acceptance

Protecting your company from check-related losses and fraud will keep the cash flowing. In this webinar, you will learn how to leverage check acceptance solutions to improve your company’s cash flow and how to improve back-office efficiencies by accepting checks. Join NACM partner, Fiserv, as they share their expertise about commercial check acceptance, check processing and risk analytics services.

Speaker:

Deborah Withorne, Sales Executive, Fiserv

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(FREE!) Mechanic’s Lien, Bonds & More Power Tools for Getting Paid in Virginia

Join Brian Loffredo, Esq., of Offit Kurman, P.A., as he explores Virginia bond claims, the Virginia mechanic’s lien law (including the ever-elusive 150-day rule), court proceedings and other mechanisms for getting paid. Whether you are new to the construction industry or a seasoned veteran, you are sure to learn something in this information-rich webinar.

Speaker:

Brian Loffredo, Esq., Offit Kurman, P.A.

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(FREE!) Winning Strategy to Navigate Credit Cards & Surcharging

Business-to-business (B2B) payments are being impacted by digital trends and COVID-19 disruptions. B2B companies need to digitalize how they do business. In addition, many companies prevent customers from using credit cards because of high costs, surcharge compliance and security concerns.

This webinar will highlight strategies for easy and secure digital payments to streamline the payments process and optimize AR processes. Join Fiserv's Brad Sommerfeld and Kelly Burberry as they show how technology with surcharging can enhance the customer experience without compromising security or compliance.

In this webinar, you will learn about:

  • Challenges to adopting surcharging
  • How to leverage payment technology to deliver AR success
  • Benefits gained for reducing payment friction for your customers

Speakers:

Brad Sommerfeld, Solution Engineer, Fiserv

Kelly Burberry, Payment Solution Specialist, Fiserv

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(FREE!) Drive Fast and Effective Collections

You want to collect cash faster, and your AR team is working around the clock—endlessly issuing invoices, chasing customers and resolving disputes. What gives?

Improving the effectiveness of collections is not just about sending invoices quickly and increasing the number of follow-ups. Nor is it about resolving disputes and then returning to the same old ways of working. These methods may temporarily help you get more money in the door. However, they do little to achieve a long-term, sustainable solution that improves how quickly customers pay you and their relationship with your organization.

In this webinar, learn about best practices that enable you to establish a world-class collection process through optimized communications, effective customer touchpoints and a proven workflow. It's time to get paid!

Objectives include:

  • Best practices to ensure your customers receive the right communications at the right time.
  • Why two-way communication is essential for your customers and how this boosts your bottom line.
  • How to align with sales to ensure customer relationships are protected and collections run smoothly.
  • How to optimize your workflow and provide your team with a process that accelerates payment speed and improves the customer experience.

Speaker:

Sarah-Jayne Martin, Senior Product Specialist, YayPay, Chicago, IL

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Protecting Liens & Bond Collateral in Minnesota

The Minnesota Short Course; protecting lien and bond collateral is intended to review or refresh construction industry professionals on the fundamentals of lien and bond law in Minnesota and to share some tips and traps drawn from experience.  The program emphasizes the concept of the right to have a lien or bond claim as a form of “collateral for the extension of the credit essential to construction.  Lien and bond rights are not self-executing.  They need early attention to the steps to gather and correctly analyze project information to identify and protect those rights.  The course will also cover the requirements for Notice to Owner and perfecting and enforcing a claim where that becomes necessary.

Speaker:

Jim Sander, Esq.

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Recent Stimulus Legislation’s Changes to the Bankruptcy Code

The speakers will discuss the changes to the Bankruptcy Code enacted as part of the Consolidated Appropriations Act of 2021. These changes include a new statutory exception to preference liability that raises many questions for creditors to consider and for courts to resolve following litigation. The speakers also will discuss Debtor eligibility for PPP loans, expanded debtor protections in connection with commercial leases, and other changes.

Speakers:

Bruce Nathan, Esq.

Eric Chafetz, Esq.

Michael Papandrea, Esq.

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How to Rapidly Assess a Bankruptcy Case Using Ten Key Pointers

After receiving notice of a bankruptcy filing, it is possible to evaluate the case swiftly if you appreciate a few primary concepts and know what to review. It’s best to not rely on luck to get a favorable outcome, instead learn some key terms and best practices that will give you a guide to assess a case, whether to provide post-petition goods or services, and the odds of any recovery.

Speaker:

Lynnette Warman, Esq., Culhane Meadows PLLC

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Modern Multigenerational Workplace (with COVID implications)

In a time when the world seems so divided, it’s more critical than ever to keep your multi-generational teams connected & working effectively. Join nationally-recognized generational expert, Caitlin Crommett, on an exciting journey into each of the 5 generations in the (virtual) workplace right now, and how you can leverage your leadership to help everyone work together, better. You’ll leave the session understanding more about the people you work with each and every day, and discover actionable ways to engage them daily- even in the current COVID climate. We’ll explore what’s to come for the multigenerational workplace once the world emerges from the pandemic, and how you can prepare now to get ahead- and stay there.

Speaker:

Caitlin Crommett

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3 Ways to Increase Your Personal Presence over Video & Phone

Ever since their invention, business has been conducted over video meetings and phone calls. For better or worse, we can easily converse with people around the world with just the touch of a button. And now that many of us are working from home due to COVID-19, most interactions with coworkers, clients, management, staff, vendors—everybody!—have become remote. 

So much of communication is nonverbal. Is it even possible to convey confidence, credibility, or presence remotely? Yes! While face-to-face communication does provide more nonverbal cues, you convey more than you realize over video and phone. Are you sending the message you want?

If you’d like to find ways to increase your presence even when you’re physically distant, join this one-hour webinar in which you will learn:

  • Nonverbals that can be conveyed over phone or video
  • How to manage distractions that diminish your Presence
  • Two behaviors that affect the tone of your voice
  • When and how to vary your voice pattern
  • Why and how to open up your sense of space
  • …and more!

Speaker:

Rachel Beohm

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Negotiating Construction Contracts in the COVID-19 World

This presentation will focus on the general topic of negotiating Construction Contracts and strategies in these uncertain times, as well as specific construction contract clauses related to COVID-19 risks. Understanding that certain contractual risks have always been a “fact of life” in today’s construction industry is not new, but in these strange times there are certain risks that previous to this year would not have been carefully negotiated, but that need to be closely reviewed and negotiated to protect your business in these turbulent times.

Speaker:

Michael Cortez, Esq., Andrews Myers PC

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