CFDD 2014 Conference Materials

Please find the handouts for 2014 CFDD Conference sessions below (where supplied by the speaker). Click on the session title to download the handouts as PDF files.

Download Conference Schedule
Download Roster of Delegates and Speakers
Download Roster of CFDD Chapter Delegates


Thursday, September 18

Can You Hear Me Now? Communicating with Different People DifferentlyJulie A. Berg

The Future of the Credit DepartmentPam Krank

Unclaimed Property Update – What's New on the HorizonVal Jundt


Friday, September 18

Risk Mitigation Tools: Credit Insurance, Letters of Credit, Security Interests, Lien Rights, Setoff and More

Speaker Bios- Bruce S. Nathan, Esq. and Jay Stewart, Esq.

Payments Fraud & Prevention: What You Need to Know - Amanda Dorphy

Best Practices RoundtableDuane Schwartz, CCE

CFDD Annual Conference

cfdd conf

September 18-19, 2014

Thanks to our Conference Sponsors.

cfdd top07 logo
CFDD Denver
cfdd top07 logo
CFDD Portland Chapter

UTA Logo 2014 web


DoubleTree Bloomington - Minneapolis South
7800 Normandale Blvd | Minneapolis (Bloomington),
Minnesota 55439 United States

The CFDD National Conference is being held at the lovely DoubleTree Bloomington.

The special conference room rate is $125 a night for single/double occupancy. The rate is valid until August 25th. Make your reservation at the DoubleTree today!

Call 888-222-8733 or go online — please reference group code: CFD!


Early Bird Deadline - August 1, 2014 - Register now to save! by Aug. 1
after Aug. 1
Member $350 $400
Non-member $450 $500
Additional Friday Dinner Ticket $59 $59

register btn

Refund Policy: All requests for refunds must be made in writing to This email address is being protected from spambots. You need JavaScript enabled to view it.. Registration fees, less a $50 processing charge, will be refunded for written cancellations received by NACM-CFDD on or before August 15, 2014. Between August 16 and August 25, 2014, only 50% of the fee will be refunded for written cancellation requests. Due to financial obligations, no refunds will be issued for cancellations received after August 25, 2014; however, substitutions may be made at anytime.


Help us make the CFDD National Conference an event to remember... become a conference

- Have your company or chapter acknowledged online and in printed conference materials
- Build professional relationships and make new life-long friends

Become a part of our TEAM through a sponsorship.

Sponsorship Form

Conference Schedule

Wednesday, September 17

5:00 to 8:00 pm

CFDD Board Meeting

Thursday, September 18

8:30–11:00 am
Registration Open
9:00–10:30 am
Welcome and Business Meeting
10:30–12:00 pm
Can You Hear Me Now? Communicating with Different People Differently
presented by Julie A. Berg
12:00–1:15 pm
1:15–3:15 pm
The Future of the Credit Department
presented by Pam Krank
3:15–3:30 pm
3:30–5:00 pm
Unclaimed Property Update – What's New on the Horizon
presented by Val Jundt
5:30–7:30 pm
Networking Social featuring a Silent Auction

Friday, September 19

7:30–9:00 am
Registration Open/Continental Breakfast
9:30–10:45 am
Risk Mitigation Tools: Credit Insurance, Letters of Credit, Security Interests, Lien Rights, Setoff and More
presented by Bruce S. Nathan and Jay Stewart
10:45–11:00 am
11:00–12:00 pm
Risk Mitigation Tools: Credit Insurance, Letters of Credit, Security Interests, Lien Rights, Setoff and More
presented by Bruce S. Nathan and Jay Stewart
12:00–1:15 pm
1:15–2:45 pm
Payments Fraud & Prevention: What You Need to Know
presented by Amanda Dorphy, Senior Payments Information Consultant, Federal Reserve Bank of Minneapolis
2:45–3:00 pm
3:00–5:00 pm
Best Practices Roundtable
moderated by Duane Schwartz, CCE
6:00 pm
Networking Dinner & Dessert Auction

Session Descriptions

Thursday, September 18

Can You Hear Me Now? Communicating with Different People Differently
Presenter: Julie A. Berg

Most people have multiple conversations with co-workers, customers, family & friends everyday. With some, the communication flows easily. With others, the conversation is tension-filled and ends with frustration or even anger. Why is it that with some the connection is easy while with others, it is filled with static? The answer is that each of us communicates from our style comfort zone. Our preferred style influences how easy or difficult our relationships might be. Learn to recognize four distinct styles, their needs and expectations and how best to approach different styles differently.

The Future of the Credit Department
Presenter: Pam Krank

The Future of the Credit Department" will help credit professionals understand what will be expected of Credit Departments in the future. It outlines existing "Expertise Gaps" between what CFO's/CEO's expect of the Credit Department versus what's currently offered. We will discuss why changes are happening so quickly now and how drastically technology is shaping our roles into the future. We'll uncover challenges before us to meet future needs of our companies and specific strategies and skill sets credit professionals can employ to prepare for the future.

Unclaimed Property Update – What's New on the Horizon
Presenter: Val Jundt

Full compliance with the states' unclaimed property laws is mandatory with the penalties and reputational risk for non-compliance being significant. Recent enforcement efforts have focused heavily on the Credit Department and the company's internal policies & procedures. This introductory session will provide basic information on what is unclaimed property, who must comply, what is required, the consequences of non-compliance and suggested proactive measures to achieve full compliance.

Friday, September 19

Risk Mitigation Tools: Credit Insurance, Letters of Credit, Security Interests, Lien Rights, Setoff and More
presented by Bruce S. Nathan and Jay Stewart

Every credit executive dreads a financially distressed customer and the risk of its customer's bankruptcy filing. This session provides the credit executive useful tools to enhance the likelihood of payment of claims against a struggling customer. Hear about various credit enhancement devices that should increase the likelihood of payment of claims.

Other risk mitigation tools that will be discussed include the following:

  • Selling on a consignment or secured, including purchase money security interest, basis
  • Statutory lien rights and trust fund rights
  • Setoff and recoupment rights where seller and buyer have claims against each other and the risks of setoff agreements
  • Third party support: Standby Letters of Credit
  • Third party support: Guarantees and side collateral
  • Third party support: Cashing out claims through sales and puts of claims.

Payments Fraud & Prevention: What You Need to Know
Presenter: Amanda Dorphy

Fraud is a concern of financial professionals, whose job it is to protect their organization's payment transactions. Do you know which payment types are most vulnerable? Do you know what fraud schemes are most prevalent? Which attacks are growing in popularity among fraudsters? Is your organization making it too easy for fraudsters to steal your assets? Are you using best practice fraud mitigation techniques to protect your organization? This session will address these and other questions by analyzing statistical data, trends and findings from industry research. Through a rigorous examination of fraud statistics, the presenter will help you distinguish between hype and reality. She'll identify effective fraud prevention practices based on feedback from financial industry professionals. Gain practical tips to strengthen your defenses against payments fraud.


Amanda Dorphy Julie Berg Val Jundt
Pam Krank Bruce Nathan, Esq. James "Jay" Stewart, Esq.


Amanda Dorphy, Senior Payments Information Consultant, Federal Reserve Bank of Minneapolis

Amanda Dorphy is a Senior Payments Information Consultant at the Federal Reserve Bank of Minneapolis in the Payments Information and Outreach Office. Her duties include conducting research and coordinating projects related to payments, with emphasis on payments fraud research, and coordinating ongoing outreach with national industry associations, financial institutions, state banking associations and corporate end user organizations on payment issues of mutual interest.

Amanda has been with the Bank since 1978 and has since worked in several analytical and management positions, including the Financial Services Policy Committee Support Office, Credit and Risk Management, and Business Development. She holds a Bachelor of Science degree in Accounting from University of Minnesota Carlson School of Management.

Julie Berg, President & Principal Consultant, HRD Consulting

Julie Berg, President & Principal Consultant of HRD Consulting, St. Paul, MN is a professional workshop leader, credentialed leadership coach and organization development consultant. She has over 20 years experience in industries including healthcare, education, business services, engineering, manufacturing, technology, and non-profits. As an employee of companies such as HealthPartners, Ceridian, BlueCross Blue Shield and ADC, she was responsible for leadership assessment and development, team coaching, training design and facilitation. Julie also managed a corporate training function.

Clients have praised Julie for her energetic and engaging presentations. Her interactive approach to training design strengthens on-the-job application of newly acquired knowledge and skills. She provides solutions that address the core issues of workplace and personal effectiveness. Julie has worked with a variety of staff, from nurses to engineers to customer service providers, both in the U.S. and Europe.

Julie holds a master's degree in Human Resources Development from the University of Minnesota and earned her Associate Certified Coach (ACC) credential from the International Coach Federation. She is an instructor at Normandale Community College and contract facilitator at the University of Minnesota.


Valerie M. Jundt, Managing Director, Keane Unclaimed Property

Valerie brings over 30 years of diverse and extensive unclaimed property experience to the Unclaimed Property Industry. Her responsibilities have included serving as a national liaison for state/corporate relations, marketing, and practice development. She has worked extensively with clients from all industries and the various states in resolving compliance issues arising from state audits, voluntary compliance initiatives, enforcement actions, and law changes. Valerie has also been instrumental in assisting clients in developing strategies for unclaimed property audit defense and best practices relating to unclaimed property policies and procedures. As a former state unclaimed property administrator and the former Executive Director for the National Association of Unclaimed Property Administrators (NAUPA), Valerie's unique background is unparalleled in the industry.

Valerie is a co-author to the Unclaimed Property Treatise published by the Bureau of National Affairs (BNA) in May 2006 (re-released in June 2008) and has been quoted in a number of national publications including Money Magazine, Redbook, Women's World, Good Housekeeping, and Readers Digest. She was interviewed for feature stories, which aired on various statewide and local television programs including MarketWatch, Dateline NBC, CNN, Fox News, NBC Nightly News, EXTRA, and Wall Street Journal Reports. Valerie is also a highly sought-after subject matter specialist on the topic of unclaimed property and has been featured as a keynote speaker for various national trade associations and conferences.

Valerie is a recipient of NAUPA's highest honor, the NAUPA Lifetime Achievement Award, presented to her in 2008. She also received a "Presidential Distinguished Service Award" for her contributions to NAUPA in both 1989 and 1996. Valerie has been actively involved in the Unclaimed Property Professional's Organization (UPPO) since 2001 and was elected to serve on the Board of Directors, (serving as President in 2010). She has received several acknowledgements of appreciation for her work on the Education Committee and is a recipient of the UPPO 2004 "Team Player Award."

Pamela Krank, President, The Credit Department, Inc.

Pamela Krank is President of The Credit Department, Inc., a Mendota Heights, Minnesota-based credit management technology and outsourcing solutions provider. Pam started the company in 1993 after 13 award-winning years in the Credit Department of the Fortune 500 Company, 3M.

Her company's mission is to help businesses maximize cash-flow and minimize costs in managing trade receivables by providing sophisticated cloud-based technology, custom processes, and trained personnel in the form of outsourced, virtual credit departments. The service saves her mostly-manufacturing clients from all over the world millions of dollars in interest and bad debt expenses every year.

Pam is a dynamic speaker in demand by trade associations, financial institutions, and credit groups worldwide. She is a graduate of the University of Minnesota's Credit and Financial Management program and is a FasTrac graduate from the University of St Thomas in Minneapolis. She taught entrepreneurship for 10 years at the University of St Thomas and Metropolitan State University. Pam is Past President of the Minnesota Chapter of the National Association of Women Business Owners. She is a frequent webinar leader and speaker on Trade Receivables Best Practices for NACM, Execusense, and CFO Magazine.

Bruce S. Nathan, Esq., Partner of Lowenstein Sandler LLP

Bruce S. Nathan, Esq. is a partner of Lowenstein Sandler LLP in the firm's bankruptcy, financial reorganization and creditors' rights group. Bruce has more than thirty years' experience in the bankruptcy, restructuring and insolvency field and is a recognized national expert on trade creditor rights and the representation of trade creditors in bankruptcy, insolvency and other legal matters.. He has represented trade and other unsecured creditors, unsecured creditors' committees, secured creditors and other interested parties in many of the larger Chapter 11 cases that have been filed, and is currently representing the liquidating trustee and previously represented the creditors' committee in the Borders chapter 11 case. Bruce is co-chair of the Avoiding Powers Committee that is working with the American Bankruptcy Institute's Commission to Study the Reform of Chapter 11 and also participated in ABI's Great Debates at their 2010 Annual Spring Meeting, arguing against repeal of the special BAPCPA protections for goods providers and commercial lessors, and was a panelist for a session sponsored by the ABI and co-sponsored by Georgetown University Law Center. He is also a former member of ABI's Board of Directors and a former Co-Chair of ABI's Unsecured Trade Creditor Committee. He is also the author of ABI's Trade Creditor Remedies Manual: Trade Creditor Rights under the UCC and Bankruptcy Code and contributes to ABI Journal's Last in Line Column . Bruce is also a member of NACM's Government Affairs Committee, is a regular contributor to NACM's Business Credit, is a contributing editor of NACM's Manual of Credit and Commercial Laws, and has co-authored The Bankruptcy Abuse Prevention and Consumer Protection Act of 2005: an Overhaul of U.S. Bankruptcy Law, published by NACM. In January, 2014, Bruce also spoke on Navigating the U.S. Bankruptcy System: Opportunities for Profit, Strategies to Minimize Losses at a seminar entitled Current Issues Facing China-Based, U.S. Listed Companies, sponsored by Marcum Bernstein & Pinchuk, and held in Guangzhou, Shanghai, and Beijing, China. He also spoke at the 4th China International Credit and Risk Management Conference on the People's Republic of China's 2006 Law on Enterprise Bankruptcy. In 2011, Bruce received the Top Hat award, a prestigious award honoring professionals in the credit industry, and Bruce has also been recognized in the Bankruptcy & Creditor/Debtor Rights section of Super Lawyers (2012-2013). He received his BA from the University of Rochester, his JD from the University of Pennsylvania Law School and his MBA from the Wharton School of Finance and Business.

James Stewart, Esq., Partner of Lowenstein Sandler LLP

James "Jay" Stewart of Lowenstein Sandler LLP has extensive experience in environmental issues and complex litigation, with an emphasis on environmental litigation and class-action toxic torts. He also focuses on renewable energy issues, particularly solar energy projects and has counseled project developers and solar power purchasers on contracting and financing issues and environmental attributes such as SRECs. Outside litigation, Jay advises clients on insurance issues and on hazardous substance liability issues in the context of mergers and acquisitions and real estate sales. In this area, his goal is to accurately assess potential environmental liabilities so that they can be accounted for fairly in the overall transaction through either contract provisions or insurance. For the past several years he has appeared on the lists of the Chambers USA Leading Lawyers, Best Lawyers in America and Super Lawyers.

Silent Auction Benefiting the CFDD Scholarship Fund

Always a fun and fabulous event, our Silent Auction at the CFDD National Conference is an annual fundraiser that benefits the national CFDD Scholarship Fund. We encourage all CFDD members to contribute to this event in an effort raise funds that give back to fellow credit professionals as they strive to continue their educations and remain active in their industry. We urge you to donate, big or small, to once again make this a stellar event!

Silent Auction Donor Form (Word Doc)

Please contact Melanie Brohawn with questions at 410-740-5560.

CFDD National Award Applications

Applications are due each year by March 15. Applications received after their applicable deadline will not be considered. Forms are in Microsoft Word and may be downloaded and completed by using the tab key to move from one space to the next.

Completed applications should be sent as an email attachment to This email address is being protected from spambots. You need JavaScript enabled to view it..

Applications received after their applicable deadline will not be considered.

Quick Links

CFDD Members Only Main Page
CFDD Leadership Guide
National Programs
Chapter Newsletters

CFDD 2nd Annual National Conference a Rousing Success
October 23-25, 2008
Kansas City, MO

CFDD hosted its second annual National Conference from October 23-25 at the Embassy Suites – Kansas City Country Club Plaza in Kansas City, MO, drawing a diverse contingent of credit professionals hoping to take advantage of the event’s broad educational offerings as well as the many fun (and occasionally frightening!) networking events. Among the event’s many breakout sessions were presentations on payment processing, fraud, construction contracts, preferences and several other hot-button issues that have become relevant in today’s economy.

This year’s conference also included larger general sessions, namely a dynamic economic roundup from Armada Corporate Intelligence’s Chris Kuehl, Ph.D., “The Global Talent War is On!,” a unique presentation focusing on the country’s aging workforce delivered by Travis Lewis of Ajilon Professional Staffing and an informative and timely presentation on strategic planning by Leigh Wintz, CAE, in addition to a lively forum moderated by Jeffrey O’Banion, CCE, CICP and panelists Donna Hypse, CCE, Dennis Thomassie, CCE and Val Venable, CCE.

For more information on CFDD, click here.


Welcome to CFDD's Member Resources

Educational Programs

Over the years, we at CFDD have complied an array of educational and training materials that we have found to be useful for our members. These programs are now available to CFDD chapters at no charge. We are sure that you will find these materials to be an invaluable resource for your individual growth and development as well as the training of your staff/team. Select the type of training you are interested in from the list below, and enjoy.

Awards and Installations

At CFDD we love to recognize our members who go above and beyond. Over the course of the year, awards are given to members in various chapters for various reasons. We like to take the time to honor those awards winners with special recognition on our web site. Awards range from the Regular Monthly Meeting Awards to the CFDD Distinguished Member Achievement Award.

Want to nominate someone in your chapter for an award? Click here to download the application(s) you will need.



Recent Event Highlights

Take a look at our recent event highlights and check out all the fun our members are having. Although the focus of our events (conferences and meetings) are always business related, we sure do know how to have a good time.

CFDD Newsletters

Our newsletters are jam packed with valuable information for all of our chapters and members. They are issued four to six times a year and archived right here on the web site. Check out our most recent newsletter now.