Best Practices: Understanding Customer Payment Behavior in the GCC Region

 General Information

Cost: Members: $95
Non-Members: $195

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Registration Includes: One telephone and web connection at one physical location

Time

US: 10:00am ET

About the Webinar

Over the past two years, FCIB Credit & Collection surveys find that credit managers note issues with collecting accounts receivable portfolios in Gulf Cooperation Council (GCC) countries. Sometimes this comes down to a lack of understanding regarding the know your customer procedures with relation to these countries. Join three seasoned credit professionals as they discuss the cultural differences in customer payment behavior in Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates. 

Medical technology company Imdad LLC’s Ragaei Nasr will lead the webinar and will take a closer look at KYC techniques for the region and what happens when you cannot qualify the identity or financial data of a customer. Ragaei will consider typical reasons for delays or nonpayment as a result of incorrect payment methods and tools used by suppliers.

Joining the discussion will be CMS Credit Management Services’ Ian Sherlock and Andy Yiacoumi, who have many years of corporate credit management experience, having worked for multinationals in various GCC countries and elsewhere.

About the Moderator and Speakers

Ragaei Nasr, CICP, Group Credit Control Head, Imdad, UAE (Moderator)

Born and educated in Egypt, Ragaei commenced his career with RIME Information Bureau in 2005. In 2008, Ragaei joined trade credit insurer, Coface, where he enhanced the credit analysis department. He was later appointed head of receivables management and engaged with Coface clients in France and the U.K.

In 2015, Ragaei joined CMS Credit Management Services in Dubai, UAE and interacted with various industries, including financial services, construction, freight forwarding, fast-moving consumer goods, information technology and banking. In 2017, he joined UAE-based medical equipment company, Imdad. Ragaei transformed the credit department by implementing a new OTC cycle, training & developing his team, creating the company’s first credit policy as well as digitally transforming the credit control function through the development of IT solutions.

With 15 years of international risk analysis and receivables management experience, he has become a well-respected professional in all credit and risk-related matters in the GCC region and beyond. 

Andy Yiacoumi, MCICM, Managing Director, CMS Credit management Services, UAE

With more than 30 years of business experience, Andy Yiacoumi has a unique insight into the mechanics of any business environment. He understands the finance, sales and general management operations. For the past 15 years, Andy has focused on the credit industry by supporting a variety of industries, including hospitality and travel, construction, logistics and freight, and banking.

Andy supports the business community with his unique insight through many channels such as business groups, industry associations, universities and media.

Ian Sherlock, CICP, MCICM, Operations Director, CMS Credit Management Services , UAE

Ian Sherlock has spent 25-plus years in the field of credit management, working and advising in multiple industry sectors from the service sector to oil services and construction. He has worked in Europe, Russia and former Soviet Union countries, North and Sub-Sahara Africa, the Middle East, Far East, and North and South America.

His expertise spans international and commercial credit management techniques. Ian has lead improvement strategies in multiple organizations. Ian's focus is on improving internal and controllable processes through process re-engineering, training and communication, providing improved customer service to a company's internal and  external customers

Webinar Access

Instructions to join the Webinar will be sent to the main registrant's email address the day before. Remember! please log-in at least 15 minutes prior to the webinar commencing to ensure ample time for technical assistance if needed.