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Successful Change Management


Thu, December 1, 2016, 11:00


General Information

Cost: Members: $95
Non-Members: $195

Registration Includes: One telephone and web connection at one physical location



Europe: 5:00pm CET, 4:00pm GMT
US: 11:00am ET, 10:00am CT, 9:00 am MT, 8:00am PT

About the Webinar

In today’s globally connected economy, many corporations are in a continuing cycle of change as a result of mergers, acquisitions, outsourcing and offshoring. Some corporations have moved to a Shared Service Center Model (centralization), while others have reversed the process (decentralization).

This cycle of change can greatly impact employees and managers who are responsible for large credit teams, centrally located or in different locations.

The question is: How do we manage change? How does change impact those involved in and affected by the process? How do we communicate when changes are taking place within a company? What are the pitfalls to successful change implementation?

Join us on this webinar when our speaker, André Kolkman, will discuss the key components to successful change management. This webinar will address:

  • Changes over the last decades.
  • Why is continuous change inside corporations a hot topic?
  • Examples of organizational changes.
  • How to communicate change to employees.
  • People’s reactions to change: their behavioral patterns, the questions they ask and the effect on their level of motivation.
  • What are the pitfalls preventing us from achieving successful change management?
  • Is there a recipe for successful change management?
  • Motivation of employees in a changing environment.
  • Code of conduct for (credit) managers during a change management project.

This webinar will enable you to better understand the fundamental basics and effects of change on people; how to cope with change and how to manage change successfully within your team or organization.

About the Speaker

André Kolkman, a professional interim manager/consultant, likes “people, processes and change.” André has more than 20 years’ experience in credit and collections leadership and interim management roles. His strengths include making processes, people and departments/companies more effective and efficient in the order to cash, credit risk management, working capital area. He has worked for national and international companies and has been active in profit and non-profit businesses such as chemicals, telecom and public institutions.

During his professional career, André led several organizational and/or system change projects. He was faced with the effects of organizational changes like centralization, decentralization or outsourcing of activities in general, but he considered specifically what the impact of these kinds of changes had on employees. He experienced as well the fundaments needed for finishing a change-project successfully, and why a change-project failed.

In this webinar, he will share his view and experiences on change management and provide some fundamental guidelines to become a successful change (credit) manager!

Webinar Access

One day prior to the webinar, the primary registrant will receive instructions about joining the webinar.

Please log-in to the webinar at least 15 minutes early to ensure ample time for technical assistance if needed.

Accreditation Points

Participants earn 1 Education and 1 Participation Point towards the International Certified Credit Executive (ICCE) certification/recertification.