- Mon, October 16, 2017, 03:00 - 04:00
Cost: Members: $95
Registration Includes: One telephone and web connection at one physical location
US: 3:00pm ET.
Kevin Stinner, CCE, CCRA
About the Webinar
The collections call is seldom a thrilling experience; unfortunately sometimes it is quite the opposite, even referred to as a “necessary evil”. There are many theories on the best way to perform collections; however, most of them don’t focus on what collections is a conversation between two people. This session will focus on the steps of having that conversation, and in doing so do multiple things, including establishing trust, authority, agreement, and finally to get the customer to agree to pay. This will be an informative, interactive session, allowing attendees to share their experiences, and what works in some situations and what does not work in others. There will also be engaging activities to help attendees to discover new ways to use human nature to be more successful in their collection endeavors.
Instructions to join the Webinar will be sent to the main registrant's email address the day before. Remember! please log-in at least 15 minutes prior to the webinar commencing to ensure ample time for technical assistance if needed.