Media requirements:

View the schedule of our upcoming webinars or view all our available on demand webinars.

Webinars are an interactive platform in which to participate in stimulating online educational presentations. Using a chat function, share your comments and questions to enhance the quality and diversity of the conversation. Feel as though you are in the room with the speaker and sharing the educational experience without leaving the office.

How our webinars work:

Step 1
Simply register for a webinar of your choice.

Step 2
The day before the webinar we will email you the web page link and event password. Using the password, you will login to the webinar.

If you do not have speakers on your computer, you can simultaneously call a given phone number to listen to the session while viewing it online.

Step 3
Watch, listen, participate and enjoy!


Professional Education Webinars are $95 for members and $195 for nonmembers.

On Demand Webinars

Have you missed a webinar? Check out our On Demand webinars here.


Media requirements:

The following are valid players for rich media files using UCF (need only one to participate):

Flash Player 6.0 or later - Check Now

Windows Media Player 9.0 or later - Check Now

QuickTime 6.0 or later - Check Now

National Association of Credit Management participation points

On Demand Leadership Webinars

NACM offers digital audio replays of our past webinars. The webinar prices are $249 for 60-minute webinars and $299 for 90 minutes. 

Click on the webinar title below to order access to its digital replay and the handouts provided by the presenter. Within one business day after submitting your order, we will e-mail the information necessary to access the replay.

Driving Accountability

September 15, 2015
Presenter: Rick Hernandez

Executive Decision Making

August 18, 2015
Presenter: Rick Hernandez

Building Relationships with Key Stakeholders

July 16, 2015
Presenter: Rick Hernandez

Thinking Strategically

June 11, 2015
Presenter: Rick Hernandez

Adapting to New Roles

May 7, 2015
Presenter: Rick Hernandez

Effective Communications

April 28, 2015
Presenter: Rick Hernandez

The Power of Influence & Purpose

March 24, 2015
Presenter: Rick Hernandez

On Demand Webinars

NACM offers digital audio replays of our past webinars. The replay prices are $95 Member / $195 Member.

Click on the webinar title below to order access to its digital replay and the handouts provided by the presenter. Within one business day after submitting your order, we will e-mail the information necessary to access the replay.


Leadership Webinar Series: C.A.P.T.U.R.E. the Excellence in Communication

April 26, 2018

Presenter Rick Hernandez, Principal, Syntesis Global LLC

Dispute Resolution 101: Mediation and Arbitration

April 23, 2018

Presenter Nancy Yeend, The End Strategy

Private Companies = Private Credit: Uncovering credit information on and selling to a privately held company

April 11, 2018

Presenter D’Ann Johnson, CCE; Roofers Supply

Leadership Webinar Series: The Link Between Emotional Intelligence and Success

March 22, 2018

Presenter Rick Hernandez, Principal, Syntesis Global LLC

The Do's and Don'ts of Credit Applications

March 14, 2018

Presenter Jordan Pavlus, Esq., Byrne, Costello & Pickard, P.C.

How to Make a Successful Credit Decision Based on Limited Credit Information

February 26, 2018

Presenter Kevin Stinner, CCE, CCRA

Getting Up To Speed With What You Read

January 24, 2018

Presenter Abby Marks Beale

Leadership Webinar Series - Conflict Resolution

November 30, 2017

Presenter Rick Hernandez

Leadership Webinar Series - Driving Change and Executive Plan

October 26, 2017

Presenter Rick Hernandez

Collections Conversation

October 16, 2017

Presenter Kevin Stinner, CCE, CCRA

Leadership Webinar Series – Driving Accountability

September 28, 2017

Presenter Rick Hernandez

Overview of the Litigation Process

September 27, 2017

Presenter Matthew Jameson

Alternative Collection Strategies

September 18, 2017

Presenter Ray Wendolowski, Esq.

Leadership Webinar Series - Executive Decision-Making

August 31, 2017

Presenter Rick Hernandez

Credit Enhancements: Beyond the Personal Guaranty

August 23, 2017

Presenters Brian Jackiw, Esq. and Thomas Fawkes, Esq.

Leadership Webinar Series - Building Relationships with Key Stakeholders

July 27, 2017

Presenter Rick Hernandez

2017's Economy - Where Are We After All That?

July 26, 2017

Presenter Chris Kuehl, Ph.D.

Making Intelligent International Credit Decisions

July 20, 2017

Presenter Gary Mendell

Conquering the Challenge of Overridden Credit Decisions

July 19, 2017

Presenter Susan Archibeque, CCE

Correspondent Banking: Best Practices

July 18, 2017

Presenter Amy Sahm

Alternatives to Bankruptcy: The Impact on Trade Creditors

July 17, 2017

Presenter Bruce S. Nathan, Esq.

Smart Credit Policies Improve Collections

July 12, 2017

Presenters Kirk Burkley, Esq. and Bob Bernstein, Esq.

Correspondent Banking: The Basics

July 11, 2017

Presenter Amy Sahm

Leadership Webinar Series – Thinking Strategically

May 25, 2017

Presenter Rick Hernandez

Artificial Intelligence in the Credit Department

May 24, 2017

Presenter Robert Karau

Article 9 of the Uniform Commercial Code: A Beginners Guide to Secured Transactions

May 22, 2017

Presenter Adam Easton, CCE

Impact of the Recent U.S. Supreme Court Decisions on Credit Card Surcharge Bans

May 1, 2017

Presenters Wanda Borges, Esq., Bruce S. Nathan, Esq., and Andrew Behlmann, Esq.

"My Salesman Did What? How Can I Fix It?"


General Information

Time: 3:00 - 4:00 pm EST
Cost: $219.00

NACM Webinars are easy,
so convenient and so worth it!
Reserve your spot now!



Sometimes sales has a mind of its own, and can say or do things that impact future collection efforts. Come learn how to work with sales to limit risk and still get the deal done. We will discuss practical tips and tricks to get salesman to (1) buy in to your overall credit strategy, (2) get the proper customer paperwork, and (3) keep the credit department and the customer in the loop.



Rebecca Hicks, Esq.  represents owners, contractors, architects and suppliers in a broad range of construction related matters. She has litigated construction defect claims as well as other construction contract issues. She routinely aids clients in perfecting or disputing mechanics' lien claims and federal and state payment bond claims. Rebecca assists clients in drafting, negotiating and interpreting terms of construction contracts and releases. She regularly writes and speaks on a variety of construction related topics.

Rebecca frequently represents financial institutions and other creditors in lawsuits based on promissory notes, guarantees and unpaid accounts. On a regular basis, she obtains judgments for creditor clients without trial, and is able to overcome most common debtor defenses, including usury claims. Rebecca looks for unconventional ways to add liable parties and get to hidden assets. Additionally, she often counsels creditor clients to ensure compliance with federal and state debt collection regulations before litigation.

Rebecca also regularly represents commercial landlords in lease related litigation, including breach of lease, lease interpretation and forcible detainer actions.

Rebecca has significant experience in post-judgment collection proceedings, including garnishments, turnover actions and post-judgment depositions. She works with judgment creditors to identify hidden assets and pursue unconventional legal theories to increase collectability.


Handouts | Evaluation