Media requirements:

View the schedule of our upcoming webinars or view all our available on demand webinars.

Webinars are an interactive platform in which to participate in stimulating online educational presentations. Using a chat function, share your comments and questions to enhance the quality and diversity of the conversation. Feel as though you are in the room with the speaker and sharing the educational experience without leaving the office.

How our webinars work:

Step 1
Simply register for a webinar of your choice.

Step 2
The day before the webinar we will email you the web page link and event password. Using the password, you will login to the webinar.

If you do not have speakers on your computer, you can simultaneously call a given phone number to listen to the session while viewing it online.

Step 3
Watch, listen, participate and enjoy!


Professional Education Webinars are $95 for members and $195 for nonmembers.

On Demand Webinars

Have you missed a webinar? Check out our On Demand webinars here.


Media requirements:

The following are valid players for rich media files using UCF (need only one to participate):

Flash Player 6.0 or later - Check Now

Windows Media Player 9.0 or later - Check Now

QuickTime 6.0 or later - Check Now

National Association of Credit Management participation points

On Demand Leadership Webinars

NACM offers digital audio replays of our past webinars. The webinar prices are $249 for 60-minute webinars and $299 for 90 minutes. 

Click on the webinar title below to order access to its digital replay and the handouts provided by the presenter. Within one business day after submitting your order, we will e-mail the information necessary to access the replay.

Driving Accountability

September 15, 2015
Presenter: Rick Hernandez

Executive Decision Making

August 18, 2015
Presenter: Rick Hernandez

Building Relationships with Key Stakeholders

July 16, 2015
Presenter: Rick Hernandez

Thinking Strategically

June 11, 2015
Presenter: Rick Hernandez

Adapting to New Roles

May 7, 2015
Presenter: Rick Hernandez

Effective Communications

April 28, 2015
Presenter: Rick Hernandez

The Power of Influence & Purpose

March 24, 2015
Presenter: Rick Hernandez

On Demand Webinars

NACM offers digital audio replays of our past webinars. The 2016 replay prices are $249 Member / $299 Nonmember for 60-minute webinars and $299 Member / $349 Nonmember for 90 minutes. The 2017 replay prices are $95 Member / $195 Member.

Click on the webinar title below to order access to its digital replay and the handouts provided by the presenter. Within one business day after submitting your order, we will e-mail the information necessary to access the replay.


Leadership Webinar Series - Conflict Resolution

November 30, 2017

Presenters Rick Hernandez

Leadership Webinar Series - Driving Change and Executive Plan

October 26, 2017

Presenters Rick Hernandez

Collections Conversation

October 16, 2017

Presenters Kevin Stinner, CCE, CCRA

Leadership Webinar Series – Driving Accountability

September 28, 2017

Presenters Rick Hernandez

Overview of the Litigation Process

September 27, 2017

Presenters Matthew Jameson

Alternative Collection Strategies

September 18, 2017

Presenters Ray Wendolowski, Esq

Leadership Webinar Series - Executive Decision-Making

August 31, 2017

Presenters Rick Hernandez

Credit Enhancements: Beyond the Personal Guaranty

August 23, 2017

Presenters Brian Jackiw, Esq. and Thomas Fawkes, Esq.

Leadership Webinar Series - Building Relationships with Key Stakeholders

July 27, 2017

Presenters Rick Hernandez

2017's Economy - Where Are We After All That?

July 26, 2017

Presenters Chris Kuehl, Ph.D.

Making Intelligent International Credit Decisions

July 20, 2017

Presenters Gary Mendell

Conquering the Challenge of Overridden Credit Decisions

July 19, 2017

Presenters Susan Archibeque, CCE

Correspondent Banking: Best Practices

July 18, 2017

Presenters Amy Sahm

Alternatives to Bankruptcy: The Impact on Trade Creditors

July 17, 2017

Presenters Bruce S. Nathan, Esq.

Smart Credit Policies Improve Collections

July 12, 2017

Presenters Kirk Burkley, Esq. and Bob Bernstein, Esq.

Correspondent Banking: The Basics

July 11, 2017

Presenters Amy Sahm

Leadership Webinar Series – Thinking Strategically

May 25, 2017

Presenters Rick Hernandez

Artificial Intelligence in the Credit Department

May 24, 2017

Presenters Robert Karau

Article 9 of the Uniform Commercial Code: A Beginners Guide to Secured Transactions

May 22, 2017

Presenters Adam Easton, CCE

Impact of the Recent U.S. Supreme Court Decisions on Credit Card Surcharge Bans

May 1, 2017

Presenters Wanda Borges, Esq., Bruce S. Nathan, Esq., and Andrew Behlmann, Esq.

Leadership Webinar Series – Adapting to New & Demanding Roles

April 20, 2017

Presenter Rick Hernandez

Protecting Against Fraud: The Best Defense is a Strong Offense

April 12, 2017

Presenters Thomas Fawkes and Brian Jackiw

What CFO's Want

April 10, 2017

Presenter Pamela Krank

Private Companies, Private Credit

April 5, 2017

Presenter D'Ann Johnson, CCE

Unique Issues in Technology, Social Media, and Collections

April 3, 2017

Presenters Robert Bernstein, Esq. and Raymond Wendolowski, Esq

Leadership Webinar Series - Effective Communications

March 30, 2017

Presenter Rick Hernandez

Explanation of Common Credit Application Terms and Conditions

March 22, 2017

Presenter Matthew Jameson, Esq.

Deep Dives into Ratios

March 8, 2017

Presenter Susan Thomas, CBA

Wisdom for Credit People in Their 20s and 30s

February 27, 2017

Presenter Kevin Stinner, CCE, CCRA

Leadership Webinar Series - The Power of Influence and Purpose

February 23, 2017

Presenter Rick Hernandez

Reimagining Your Credit Department

February 15, 2017

Presenter Robert Karau

"My Salesman Did What? How Can I Fix It?"


General Information

Time: 3:00 - 4:00 pm EST
Cost: $219.00

NACM Webinars are easy,
so convenient and so worth it!
Reserve your spot now!



Sometimes sales has a mind of its own, and can say or do things that impact future collection efforts. Come learn how to work with sales to limit risk and still get the deal done. We will discuss practical tips and tricks to get salesman to (1) buy in to your overall credit strategy, (2) get the proper customer paperwork, and (3) keep the credit department and the customer in the loop.



Rebecca Hicks, Esq.  represents owners, contractors, architects and suppliers in a broad range of construction related matters. She has litigated construction defect claims as well as other construction contract issues. She routinely aids clients in perfecting or disputing mechanics' lien claims and federal and state payment bond claims. Rebecca assists clients in drafting, negotiating and interpreting terms of construction contracts and releases. She regularly writes and speaks on a variety of construction related topics.

Rebecca frequently represents financial institutions and other creditors in lawsuits based on promissory notes, guarantees and unpaid accounts. On a regular basis, she obtains judgments for creditor clients without trial, and is able to overcome most common debtor defenses, including usury claims. Rebecca looks for unconventional ways to add liable parties and get to hidden assets. Additionally, she often counsels creditor clients to ensure compliance with federal and state debt collection regulations before litigation.

Rebecca also regularly represents commercial landlords in lease related litigation, including breach of lease, lease interpretation and forcible detainer actions.

Rebecca has significant experience in post-judgment collection proceedings, including garnishments, turnover actions and post-judgment depositions. She works with judgment creditors to identify hidden assets and pursue unconventional legal theories to increase collectability.


Handouts | Evaluation