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On Demand Webinars

NACM offers digital audio replays of our past webinars. The replay prices are $95 Member / $195 Member.

Click on the webinar title below to order access to its digital replay and the handouts provided by the presenter. Within one business day after submitting your order, we will e-mail the information necessary to access the replay.


Lawyer Up! A Credit Department’s Guide to the Litigation Process and Tips for Controlling Legal Costs

December 12, 2018

Presenter Matthew Jameson

Customer First! Customer Focused Collections

November 12, 2018

Presenter Bob Karau

Generational Unity at Work: Managing Incoming Generations While Keeping Everyone Happy

November 7, 2018

Presenter Caitlin Crommett

Leadership Webinar Series: Your Personal Brand

October 25, 2018

Presenter Rick Hernandez

Effective Demand Letters: Securing Payment & Avoiding Liability

October 24, 2018

Presenter Karen Hart, Esq.

Structuring the Credit Department in a Small to Medium Company

October 15, 2018

Presenter Pam Krank

Leadership Webinar Series: Conducting Difficult Conversations

September 27, 2018

Presenter Rick Hernandez

Life After Debt

September 12, 2018

Presenter D’Ann Johnson

New Technology & the Fair Debt Collection Practices Act

September 10, 2018

Presenter Raymond P. Wendolowski

Leadership Webinar Series: Delegating in a New Economy

August 23, 2018

Presenter Rick Hernandez, Principal, Syntesis Global LLC

Credit Card Surcharging in the B2B World Following the 2017 and 2018 Supreme Court Decisions: What Is Legal, What Is Not Legal and How to Save Money in Processing Credit Cards

August 22, 2018

Presenter Wanda Borges, Principal Member, Borges & Associates, LLC

Leadership Webinar Series: Networking & Relationship Building

July 26, 2018

Presenter Rick Hernandez, Principal, Syntesis Global LLC

Leadership Webinar Series: C.A.P.T.U.R.E. the Excellence in Communication

April 26, 2018

Presenter Rick Hernandez, Principal, Syntesis Global LLC

Dispute Resolution 101: Mediation and Arbitration

April 23, 2018

Presenter Nancy Yeend, The End Strategy

Private Companies = Private Credit: Uncovering credit information on and selling to a privately held company

April 11, 2018

Presenter D’Ann Johnson, CCE; Roofers Supply

Leadership Webinar Series: The Link Between Emotional Intelligence and Success

March 22, 2018

Presenter Rick Hernandez, Principal, Syntesis Global LLC

The Do's and Don'ts of Credit Applications

March 14, 2018

Presenter Jordan Pavlus, Esq., Byrne, Costello & Pickard, P.C.

How to Make a Successful Credit Decision Based on Limited Credit Information

February 26, 2018

Presenter Kevin Stinner, CCE, CCRA

Getting Up To Speed With What You Read

January 24, 2018

Presenter Abby Marks Beale