The Art of International Customer Visits

 General Information

Cost: Members: $95
Non-Members: $195

Register Now

Registration Includes: One telephone and web connection at one physical location

Time

US: 11AM ET, 8AM PT, GMT -05:00

About the Webinar

While it does cost money and time to visit customers, not visiting them could end up costing your company even more by making the wrong decision based on limited information. Customer visits provide unfiltered and candid opportunities to learn about your customers or prospective customers. You get a clearer and more accurate view of how a company is performing when you step into a business. They also help build and strengthen relationships.

Seasoned credit professional Darrell Horton, CICP, of Aristocrat Technologies, and collections attorney Octávio Aronis, of São Paulo, Brazil-based Aronis Advogados, will share a wealth of information about the importance of performing on-site visits, how to prepare for them and what to do when you get there. Learn how to get the most out of your visit, including:

• Why it helps to visit in person
• What questions you should ask
• Who you should visit besides the customer
• How to identify red flags

About the Speakers

Darrell Horton, CICP, Aristocrat Technologies and Octávio Aronis, senior partner, Aronis Advogados

Darrell Horton, CICP, has more than 30 years’ experience in the credit industry and is director of credit and accounts receivable for Las Vegas-based Aristocrat Technologies, an international slot machine manufacturing company. Prior to joining Aristocrat Technologies, he served as director of credit for another international gaming manufacturer. Darrell also worked as a credit manager in the construction, food and appliance industries. He has served on the board of directors for NACM affiliate Credit Management Association for the past 10 years, including as chairman. He contributes to NACM’s publication, Credit Magazine, and sits on its editorial committee.

Octávio Aronis is the senior partner of Aronis Advogados in Sao Paulo, Brazil. He earned his degree from the Faculdades Metropolitanas Unidas in 1984, and subsequently obtained graduate law specialization diplomas from the University of California Los Angeles and the Fundação Getulio Vargas (GV Law). For the past 30 years, he has provided a wide range of legal expertise to small, medium and multinational companies that are doing business throughout Brazil and South America.

Webinar Access

Instructions to join the Webinar will be sent to the main registrant's email address the day before. Remember! please log-in at least 15 minutes prior to the webinar commencing to ensure ample time for technical assistance if needed.

Accreditation Points

Participants earn 1 Education and 1 Participation Point towards the International Certified Credit Executive (ICCE) certification/recertification.