When a Good Customer Starts Slipping: Distressed Customer Triage Before Bankruptcy

About the webinar:

This webinar will use agriculture as a timely case study, but the lessons apply well beyond the ag industry. With farm bankruptcies rising sharply and financial pressure increasing across the sector, credit teams have a valuable opportunity to examine how distress first appears before a bankruptcy filing or formal legal process begins.

• Early warning signs, including changes in payment behavior, communication, ordering patterns, or customer circumstances
• How financial distress may appear differently from the wholesale and retail perspectives
• Triage decisions, such as when to continue terms, reduce exposure, hold shipments, move to COD, or request additional security
• Workout options, including payment plans, partial payments, and difficult customer conversations
• Internal escalation, including when to involve sales, management, legal, operations, or other stakeholders
• The human side of distressed credit, especially in an industry where personal relationships matter.

About the speakers:

Brendon Misik, CCE, CICP, CGCE, Senior Manager, Ag Credit, Nutrien

TBD.

Kevin Stinner CCE, CCRA, Alternative Finance Manager, Simplot AB Retail, Inc.

Kevin Stinner has been in the field of credit and collections 2007. He earned his BA in Business Management and leadership in 2001 from Blackburn Collage, and an MBA with emphases in management in 2004 from AIU. He is currently a Reginal Credit Manager with J.R Simplot Inc. where he has worked since 2017. He earned his CCRA in August 2013 and CCE in November 2011.