Collections 101


Wed, February 22, 2023, 03:00 - 04:00
Online, internet


General Information

Cost: Members: $95
Non-members: $195


Registration Includes: One telephone and web connection at one physical location


US: 12:00 pm PT // 3:00 pm ET
*Please remember the time zone differences if you are not on the East Coast.*


About the Webinar

This webinar will focus on how to set up an internal collections process and the steps that creditors can take once an account has become past due.

Key Topics:

  • What to look for in aging reports and statements
  • Email templates and how they can impact debt collection success
  • Escalations and your process
  • How to handle commercial offsets
  • Third-party collections
  • Portals

Join us for a discussion on best practices that credit and collection professionals can implement to positively impact their debt collection efforts in the U.S. and around the world.


About the Speaker

JoAnn Malz, CCE, ICCE

Yazmin Yepez's bio photo

JoAnn Malz, CCE, ICCE has spent her entire career in credit, growing from Credit Analyst to Director of Global Customer Financial Services. She is currently the Director of Credit and Collections with The Imagine Group. JoAnn has been an active member of FORIUS/NACM North Central, NACM and FCIB. She earned her CCE certification in March 1998, the CICP in December 2005 and the ICCE in January 2012. FORIUS awarded JoAnn with the Credit Executive of the Year in 2007. JoAnn served on the FORIUS Board of Directors and was chair from 2011-2012. She has also served on the FCIB Board of Advisors and the NACM National Board of Directors.







Webinar Access

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