Reimagining Your Credit Department

 General Information

Cost: Members: $95
Non-Members: $195

Register Now

Registration Includes: One telephone and web connection at one physical location

Time

US: 3:00pm ET

Speaker

Robert Karau

About the Webinar

Please join us for this fresh, fast-paced, entertaining session on ways to “reimagine” your job, your department and your future. Are you doing everything you can to position yourself and your department for future success? Learn how you can be an effective agent of change in your current position. You will be able to better control your destiny as a credit professional. We will examine a number of ways that you can launch this journey. We will also include compelling, relatable facts and statistics that will help you gain acceptance from the decision makers in your company.

An Overview of Some of the Topics Covered

• A quick review of some strategies and ways of reimagining credit which allowed Valspar Corporation to experience a record year in A/R performance, including a DSO improvement of 4.3 days, and to earn the presenter a President’s Forum Award. We will discuss how some challenges and management expectations helped push Bob and his team to reimagine his job and department
• How credit positions are changing in scope and expectations, including a first person glimpse at how and why a “Credit and Collections Manager” position was reimagined and changed to a “Manager of Client Financial Services” in one year
• Why customer credit problems are truly customer service issues and should be escalated and managed in different ways than many credit professionals have handled in the past
• Proactive and customer-centric best practices reimagined that will accelerate cash flow and could increase your company profits in 2017
• Emerging trends and technologies that may change your job and your life
• An examination of some process management solutions to help you improve your job and your department to more effective, profits, A/R performance including principles of deconstructing your current credit philosophy, goals and tasks
• New strategies and metrics of customer satisfaction that will allow you to reimagine and fine-tune your specific company requirements toward greater profits and success.

About the Speaker

Bob Karau is Manager of Client Financial Services for Robins Kaplan LLP, a national law firm. Since his first class on “Future Studies” at the University of Wisconsin in 1976, he has been a student of innovation and change. He has striven to pioneer innovation in the credit and collections field for more than 35 years, with the mantra “innovate or evaporate.” Bob is scheduled to present two new NACM webinars in 2017 centered on innovation and change.

Webinar Access

Instructions to join the Webinar will be sent to the main registrant's email address the day before. Remember! please log-in at least 15 minutes prior to the webinar commencing to ensure ample time for technical assistance if needed.